Contact
To reach us
Industrial Alliance Trust inc.
Customer Service (IRS2525)
1080 Grande Allée West
P.O. Box 1907 Station Terminus
Quebec City, Quebec G1K 7M3
Complaint Resolution Process
Step 1
First contact an Industrial Alliance Trust Inc. representative.
Phone: 418 684-5000
Toll-free: 1 800 463-6236
Business hours: Monday to Friday, from 8 am to 4:30 pm (ET)
Step 2
If you do not obtain satisfaction, you may contact:
Nathalie Lamontagne
Complaints Officer
1080 Grande Allée West
PO Box 1907, Station Terminus
Quebec, QC G1K 7M3
Phone: 418 684-5000 ext. 5825
Fax: 418 781-0263
Step 3
Dispute resolution mechanism by a third party:
Ombudsman for Banking Services and Investments (OBSI)
PO Box 896, Adelaide Station
Toronto, ON MSC 2K3
Phone (toll-free): 1 888 451-4519
Fax (toll-free): 1 888 422-2865
Email: ombudsman@obsi.ca
